What is the #1 action leaders take that intensifies a crisis? The familiar “All Hands on Deck” approach. You know how you feel when driving with friends and everyone has their way,” turn here, you are going the long way, change lanes, etc.” Sheer madness! The crowded cockpit phenomenon is brought to life in this boardroom audio.
In a crisis, often the emotions of fear and inflated confidence permeate causing fragmented, erratic, and hastily determined short-term decisions & actions. The most effective approach is to SLOW and embrace dialogue to establish role clarity & the way forward before taking action. This ensures stakeholder actions are integrated and exploit their unique and important roles. A room full of drivers grabbing the steering wheel accelerates the crisis.
Listen to the full Episode 7 crisis leadership in the boardroom.